STEPS TO PRODUCTIVITY IMPROVEMENT

IDENTIFY RIPE AREAS (LOW HANGING FRUIT)

LOCATE OTHER MODELS (BENCHMARKING)

DEFINE ROLES (OR THEY WILL BE DEFINED FOR YOU)

SET REALISTIC GOALS AND OBJECTIVES (FEEL OF ACCOMPLISMENT)

CHOOSE AMONG ALTERNATIVE PROGRAMS (FOR YOUR PROBLEMS)

ANTICIPATE PROBLEMS (BY DEMOCRATIC PROCESS IF POSSIBLE)

IMPLEMENT THE PROGRAM (LOW PROFILE)

EVALUATE THE PROGRAM (OR GET EVALUATED BY ANECDOTE)

INCENTIVES USED TO MOTIVATE EMPLOYEES

PERFORMANCE BONUSES (ONE TIME, FOR SUPERIOR WORK)

PIECEWORK BONUSES (DO PUBLIC SERVANTS WORK BY THE PIECE?)

GAINSHARING PLANS (WOULD SHARE OF SAVINGS MOTIVATE YOU?)

SUGGESTION AWARD PROGRAM (DO YOU KNOW A BETTER WAY?)

BEHAVIORAL AWARD (REWARDS FOR DOING WHAT IS EXPECTED?)

EMPLOYEE RECOGNITION PROGRAMS (SUPERVISOR OF THE MONTH?)

BURNOUT PROMOTING FACTORS

CONTINUOUSLY HIGH STESS

CONSTANT GIVING TO OTHERS

NO HIERARCHICAL INTERACTION

CONSTANT DEMAND FOR PERFECTION

MORE WORK, SAME PAY THE NORM

MORALE-BOOSTING SUGGESTIONS IGNORED

REPETITIVE WORK

EXTRA-EFFORT EXPECTED WITHOUT EXTRA RESOURCES

PROFESSIONAL DEVELOPMENT NOT ENCOURAGED

PARTICIPATION NOT ENCOURAGED (SEE HIERARCHY)

EVANGELICAL LEADERS

POLICY CHANGES RELATE LITTLE TO PROGRAM DELIVERY

RIGID ROLE-TYPING FOR WORKERS

PLAYFULNESS IS DISCOURAGED

NEPOTISM, AGEISM, SEXISM, RACISM (SENSE OF THE "BAD OTHER")

EMPHASIS ON PAST SUCCESS (WE ONCE WE'RE GREAT. SHUT UP.)

POLICIES CHANGE CONSTANTLY

LITTLE POSITIVE FEEDBACK FOR ANYTHING

DREARY WORK ENVIRONMENT (AND NOBODY SEES IT CHANGING)

HIGH WORK OVERLOAD

LOTS OF DEAD END JOBS

POOR COMMUNICATION/FEEDBACK (SEE LITTLE POSITIVE FEEDBACK)